Return Policy

ALL PRESCRIPTION AND COMPOUNDED MEDICATION SALES ARE FINAL.

Due to patient-safety, product-integrity, and regulatory requirements applicable to prescription medications, NuBod Rx does not accept returns or exchanges of prescription or compounded medications once they have been dispensed or shipped. Medications cannot be returned for resale or redispensing.

No Refunds or Exchanges

Once a prescription or compounded medication has been approved, processed by the pharmacy, dispensed, or shipped, the order is non-returnable, non-refundable, and non-exchangeable. This includes unopened medication.

Order Changes and Cancellations

Requests to cancel or change an order must be submitted before the prescription is processed or dispensed by the pharmacy. We cannot guarantee that a cancellation or change can be completed once pharmacy processing has begun.

Damaged, Defective, or Incorrect Orders

If your shipment arrives damaged, defective, or contains an incorrect item, please contact NuBod Rx promptly. We will review the issue with the dispensing pharmacy and, when appropriate, coordinate a replacement or other resolution. Photos or additional documentation may be required.

Returned or Undeliverable Packages

Because prescription medications generally cannot be restocked or redispensed after leaving the pharmacy's control, packages returned because of an incorrect or incomplete address may not qualify for a refund. Any reshipment, when permitted, may require additional shipping or replacement charges. If a carrier returns a package as undeliverable through no fault of the patient, NuBod Rx will review the circumstances with the pharmacy and carrier to determine the appropriate resolution.

Non-Prescription Merchandise

If NuBod Rx sells non-prescription merchandise, any return eligibility for those items will be governed by the specific return terms shown at the time of purchase. This medication policy does not authorize the return of prescription products.

Questions

For questions regarding an order, shipment, damaged product, or this policy, please contact support@nubodrx.com.

Regulatory note: This policy is intended to reflect safety and regulatory restrictions affecting the return and redispensing of prescription medications. Applicable federal and state requirements, pharmacy policies, and patient-specific circumstances may vary and will control where required by law.

If you have any question on our return and exchange policy, please contact us at support@nubodrx.com.